Terms & Conditions — rokok33 Online Gaming Platform

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and rokok33 ("we", "us", "the Platform", "rokok33") governing all use of the rokok33 website located at rokok33.club and all services, features, and content available through it, including but not limited to sports betting, live casino games, Toto 4D products, and slot games.

By accessing any part of the rokok33 platform, creating an account, making a deposit, or placing a bet, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must not use the rokok33 platform.

Use of the rokok33 platform is restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age at the time of registration and at all times during your use of the platform.
• You are legally permitted to participate in online gambling activities under the laws applicable to your jurisdiction of residence.
• You are not acting on behalf of any third party in registering or using the account.
• You are not a current employee, contractor, director, or agent of rokok33, or a close family member of any such person.
• You have not previously been self-excluded from rokok33 or any other gaming platform for problem gambling reasons and are not currently subject to any self-exclusion order.

rokok33 reserves the right to request documentary proof of age, identity, and address at any time. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension and withholding of funds pending verification. Any attempt to register an account while underage constitutes fraud. rokok33 will void all bets, forfeit all winnings, and return the net deposit amount at its sole discretion in cases of verified underage use.

Each eligible individual is permitted to maintain only one (1) registered account on rokok33. The creation of multiple accounts by the same individual, whether under the same or different names, phone numbers, email addresses, payment methods, or device identifiers, is strictly prohibited and constitutes a material breach of these Terms.

When registering, you agree to provide accurate, current, and complete information including your legal name, date of birth, Malaysian phone number, and valid email address. You are responsible for maintaining the accuracy of this information and must update your account details promptly if any information changes.

• You are solely responsible for maintaining the confidentiality of your account credentials, including username and password.
• You must not share your account login details with any other person.
• Any activity conducted through your account will be deemed to have been authorised by you.
• You must notify rokok33 immediately via live chat support if you suspect unauthorised access to your account.
• rokok33 will not be liable for losses resulting from unauthorised account access where you have failed to take reasonable steps to secure your credentials.

rokok33 reserves the right to refuse account registration, suspend, or permanently close any account at its reasonable discretion, including where it suspects fraud, identity misrepresentation, or violation of these Terms.

All deposits to rokok33 are made in Malaysian Ringgit (MYR). The platform accepts deposits via the following payment channels: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Internet Banking, Hong Leong Connect, and USDT (TRC20 network). Minimum deposit amounts and processing times vary by payment method and are displayed at the time of transaction.

• You may only fund your rokok33 account using payment methods registered in your own name. Third-party payments are not accepted and will be returned.
• Deposits are generally credited to your account within seconds for e-wallet transfers and within minutes for bank transfers, subject to the processing times of the relevant payment provider.
• rokok33 does not charge deposit fees, but your payment provider may apply their own transaction charges.
• Deposits made in error cannot be reversed once credited to your gaming account. Contact support immediately if you believe a deposit has been processed incorrectly.
• rokok33 reserves the right to conduct enhanced due diligence on deposits that trigger anti-money laundering thresholds under applicable regulations.

Players may withdraw available account balances subject to the following conditions:

• A minimum withdrawal amount applies per transaction. The current minimum is displayed in the account withdrawal section.
• Withdrawals will be processed to the same payment method used for the most recent deposit where technically possible, in compliance with anti-money laundering regulations.
• Identity verification (KYC) must be completed before your first withdrawal request can be approved. Required documents typically include a government-issued photo ID and proof of address.
• Verified accounts in good standing typically receive withdrawal approvals within 30 minutes. Processing times may extend during peak periods or where additional verification is required.
• rokok33 reserves the right to withhold withdrawal processing pending investigation where fraudulent, collusive, or otherwise prohibited activity is suspected.
• Winnings derived from bonus funds are subject to the specific wagering requirements of the applicable promotion and may not be available for immediate withdrawal.

Each gaming product on rokok33 — sportsbook, live casino, Toto 4D, and slots — is governed by its own specific rules, which are published in the relevant product section of the platform and form part of these Terms by incorporation. In the event of any conflict between product-specific rules and these general Terms, the product-specific rules shall prevail with respect to that product.

• All bets are accepted subject to available liquidity and applicable limits. rokok33 reserves the right to limit or refuse bets at any time without providing a reason.
• Bets accepted and confirmed by the system are binding. A bet is confirmed once a unique bet reference number has been generated and displayed to the player.
• In the event of an obvious error in odds, payout calculations, or game outcomes due to a technical malfunction, rokok33 reserves the right to void affected bets. Players will be notified and stakes returned.
• Live in-play bets on the sportsbook are accepted and settled based on results at the time the bet was placed, not on subsequent events. Bets placed after the relevant event has concluded will be voided.
• Toto 4D results are based on official draw outcomes. rokok33 acts as a result display and forecasting service; any discrepancy between displayed results and official draw results will be resolved in favour of the official outcome.

rokok33 offers various promotional bonuses including welcome bonuses, reload bonuses, and free bet incentives. Each promotion is subject to its own specific terms, including eligibility criteria, minimum deposit requirements, wagering requirements, game restrictions, and expiry dates, which are published in full at the time the promotion is offered.

• Bonus funds and free spins are credited at rokok33's discretion and may not be available to all players or accounts.
• Wagering requirements must be met in full before bonus-derived winnings can be converted to withdrawable cash balance.
• Attempting to abuse a bonus through matched betting, low-risk hedging across accounts, or other strategies designed to extract value without genuine gameplay may result in bonus cancellation and, where systematic abuse is detected, account closure.
• rokok33 reserves the right to modify or withdraw any promotion at any time with reasonable notice to affected players.

The following conduct is strictly prohibited on the rokok33 platform and constitutes a material breach of these Terms:

• Using automated betting software, bots, scripts, or any form of artificial intelligence to place bets or interact with the platform.
• Colluding with other players, including sharing information about live in-play situations to gain an unfair advantage in betting markets.
• Exploiting software errors, glitches, or technical malfunctions to obtain a financial advantage. Any winnings obtained through known glitches will be voided.
• Engaging in money laundering, structuring, or any other activity designed to obscure the origin of funds deposited to or withdrawn from the platform.
• Providing false identity information, using stolen payment details, or impersonating another individual.
• Attempting to access the accounts of other players, including any unauthorised attempt to obtain another player's login credentials.
• Using the platform in any jurisdiction where online gambling is prohibited by applicable law.

rokok33 is committed to promoting responsible gambling among all players. Gambling should be a form of entertainment. The platform provides the following responsible gaming tools accessible directly from your account dashboard:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit.
• Loss limits — cap your net losses over a defined period.
• Session time reminders — receive alerts when you have been logged in continuously for a defined duration.
• Cooling-off period — temporarily deactivate your account for a defined period (minimum 24 hours, maximum 6 weeks).
• Self-exclusion — permanently close your account where you believe gambling is no longer within your control.

Self-exclusion requests submitted to rokok33 will be actioned within 24 hours of receipt. During a self-exclusion period, all marketing communications to the excluded player will be suspended. Players under self-exclusion who attempt to open a new account in circumvention of their exclusion will have that account closed and any resulting winnings voided.

For more information on responsible gaming resources, please visit the rokok33 Responsible Gaming page. The page includes links to international gaming authority responsible gaming programmes and independent support organisations.

All content on the rokok33 platform — including but not limited to the rokok33 brand name and logo, website design, graphics, game interfaces, software, text content, and all other proprietary materials — is the intellectual property of rokok33 or its licensors. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any part of the rokok33 platform without prior written consent from rokok33.

To the fullest extent permitted by applicable law, rokok33, its directors, officers, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the rokok33 platform, including but not limited to:

• Loss of funds due to system outages, connectivity failures, or technical errors beyond rokok33's reasonable control.
• Betting losses resulting from your own decisions, including decisions made based on information displayed on the platform.
• Unauthorised access to your account where you have failed to maintain adequate credential security.
• Delays in deposit crediting or withdrawal processing caused by third-party payment service providers, including Touch 'n Go, Boost, or Malaysian bank FPX systems.

Nothing in these Terms limits rokok33's liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

The collection, use, storage, and processing of your personal data by rokok33 is governed by the rokok33 Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By agreeing to these Terms, you also confirm your acknowledgement of the Privacy Policy. Key aspects include:

• rokok33 collects personal data necessary for account management, payment processing, identity verification, and compliance with applicable anti-money laundering regulations.
• Your data will not be sold to third parties for commercial marketing purposes unrelated to rokok33 services.
• Data may be shared with regulatory authorities, payment processors, and fraud prevention services in the ordinary course of business operations.
• You have the right to request access to, correction of, or deletion of your personal data, subject to applicable legal and regulatory retention obligations.

In the event of any dispute arising from or in connection with the rokok33 platform, including disputes relating to bet settlement, account balances, bonus calculations, or these Terms, the following procedure applies:

• Step 1 — Contact Support: Submit your complaint via live chat or email to the rokok33 support team. Provide your account username, a clear description of the issue, and any relevant transaction reference numbers. rokok33 aims to resolve all support queries within 48 hours.
• Step 2 — Formal Complaint: If your issue is not resolved at Step 1, you may escalate to a formal complaint by emailing the rokok33 complaints team at support@rokok33.club with the subject line "Formal Complaint — [Your Username]". Formal complaints will receive a written response within 14 business days.
• Step 3 — Arbitration: If the dispute remains unresolved after the formal complaint process, either party may refer the matter to binding arbitration under the rules of a mutually agreed arbitration body. The arbitrator's decision will be final and binding on both parties.

rokok33's decision on all matters relating to bet settlement is final and binding, subject only to manifest error as determined at rokok33's sole reasonable discretion.

rokok33 reserves the right to amend these Terms at any time. Where any amendment materially affects your rights as a player, rokok33 will provide advance notice of the change by posting a notice on the platform homepage and, where practicable, by notifying registered players via their registered email address or phone number.

Any amendment will take effect on the date specified in the notice. Your continued use of the rokok33 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the platform and may request account closure and withdrawal of your available balance.

rokok33 may suspend or permanently close your account at any time with immediate effect in the following circumstances:

• Material breach of any provision of these Terms.
• Verification failure or provision of false identity information.
• Detection of prohibited conduct including fraud, collusion, or money laundering.
• Account inactivity exceeding 12 consecutive months (dormant account policy applies).
• Receipt of a self-exclusion request from the account holder.
• Regulatory, legal, or compliance obligations that require rokok33 to cease providing services to the account.

Upon account closure, rokok33 will process any available balance to the player's registered payment method, net of any amounts properly withheld in accordance with these Terms, within 14 business days, subject to completed verification requirements. Available balance does not include bonus funds, pending promotions, or winnings subject to unresolved investigations.

You may close your account at any time by contacting rokok33 support via live chat. Voluntary account closure does not affect rokok33's right to retain records as required by applicable law or to continue pursuing any outstanding claims or investigations against you.